Personal
One PC
$49.99/year
$4.17 a month, billed yearly
- Approval required for every new connection
- Approval by a Trusted Guardian, or by you
- Whitelist and Blocked IPs
- Browser guard and financial protection
- Guardian Story
- 14-day free trial
No one takes control of this PC without approval.
Every new remote connection starts blocked.
Xcelcor Guardian only allows access once somebody approves it — and by default that decision belongs to a person you trust.
- 14 days free
- No credit card
- Works with your antivirus
The actual Guardian window on the protected PC. Note the only button: refuse. There is nothing here to approve with.
Designed for Windows 11
How it starts
Four ways it starts. One way it ends.
A call, a text, a link — a different story every time. Every one of them ends in the same place.
2:14 pm
Incoming call
“Microsoft Support”
“Your computer is sending us virus warnings. We need to fix it before it spreads to your bank.”
9:41 am
Incoming call Urgent
“Your Bank — Fraud Team”
“Someone is moving $2,400 out of your account right now. Stay on the line so we can stop it.”
6:05 pm
Text message
“Refund Department”
“You were charged $399.99 for an annual renewal. Didn’t order it? Call now for a full refund.”
11:20 pm
Link clicked
“Browser update required”
“Your browser is out of date. Install the update to keep watching this video.”
Behind the scenes, the “update” quietly installs a remote-access tool.
Every time, the same next stepA stranger tries to take control of your PC.
Guardian held the connection
Nothing connects until someone you trust approves it.
Who allows a connection
Whoever holds the Guardian account holds the key. Link a parent’s or an employee’s PC to your account and you approve for them; link your own and you approve for yourself. The difference isn’t convenience — it’s whether the person approving is the same person the scammer is talking to.
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Strongest protection
Someone else approves
A parent, a partner, anyone whose PC you look after.
- The request goes to a person who is not at that PC and not on that call
- They approve from their own email, or the dashboard here
- Allow this one connection, or always allow that address
- Nothing to install on their phone — it's an email and a web page
- Nothing the caller says to the person at the keyboard can produce an approval, because that person isn't the one approving
Survives a live scam call.
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Convenience
You approve, for your own PC
When there’s nobody else to hold the account.
- The request comes to your email and dashboard, and you answer it from wherever you read it
- Allow this one connection, or always allow that address
- Read it on your phone. If that mailbox is signed in on the protected PC, somebody controlling that PC could open the request and approve it themselves
- The limit: the decision sits with the person on the phone, and a good enough liar can still talk you round
PIN on this PC — off by default. A fallback for when nobody can open the email or the dashboard. A caller can tell you to type it, so it is the weakest setting Guardian has. It still stops a connection when nobody is at the PC.
Stops strangers and automated attempts. Not a determined live call.
| What it stops | Someone else approves | You approve |
|---|---|---|
| A stranger connecting while nobody is at the PC | Stopped | Stopped |
| Repeated automated attempts on the same address | Stopped | Stopped |
| Somebody controlling the PC approving their own connection | Stopped | Only if your email isn't open on that PC |
| A caller talking the person at the PC into approving | Stopped | Not reliably |
Approval never happens in the app on the protected PC — it only has a refuse button. Requests go to the account holder, by email and on this website.
“But they'll be on the phone, telling her exactly what to click.”
Yes. That is the whole technique — and it is exactly why the decision cannot be hers.
When the PC is linked to your account, the person at its keyboard has no approve button at all. The request goes to you, with the address and the time, somewhere the caller has no way to reach. He can coach her for an hour and produce nothing.
Xcelcor Guardian
Refused
A connection was refused
Someone at 102.54.9.17 asked to connect to this computer using AnyDesk at 2:14pm.
Guardian asked Dave. Nobody approved it.
The session was dropped before it started.
View Guardian Story
- A remote-support tool requested a connection.
- Guardian refused it and held it open for approval.
- An approval request went to Dave by email.
- No approval arrived.
- The session was dropped. Nothing was shared.
Show technical details
Inbound remote-control session from 102.54.9.17 refused at the connection stage. Approval mode: Trusted Guardian. No approval token presented. Failure 2 of 5 for this address.
The same moment, at home and at work.
One technique, two rooms. In both, it ends with somebody being asked for permission at the worst possible moment.
Family protection
Right now, somebody is being very patient with your mother.
Twenty minutes on the phone. He knows which bank she uses. He has already talked her into installing the remote-support tool — because he has been kind and certain, and she doesn't want to make a fuss.
Now he needs permission to connect. On almost every computer, that permission is hers to give.
With Guardian it isn't. The request goes to you — address, tool, time — and nothing connects until you answer.
Business protection
Right now, somebody is being very plausible with your accounts team.
He says he's from the IT company you actually use. Right name, a ticket number, and he knows there's a payment run on Friday. She opens the remote-support tool — because that is precisely what she's been told to do when IT calls.
Now he needs permission to connect. Then he changes the account number on an invoice nobody will re-read.
With Guardian it isn't hers to give. The request goes to IT, or her manager, and every attempt is logged with the name of whoever decided.
The one question
In both rooms, one question ends it.
Mom
Mom, did you ask someone to connect to your computer?
No? A man from Microsoft called about a virus. He said it was urgent.
Dave refused the connection · 2:16 pm
“Did you ask someone to connect?”
That is the entire test — and the scam has no answer for it.
- She can't check. You can. The only person she could check with is the one scamming her.
- The caller can't follow. Twenty minutes of pressure count for nothing in a conversation he isn't part of.
- No expertise needed. Only whether this connection makes sense.
After approval
Approving a connection isn't a blank cheque.
Approval opens the door. Guardian keeps watching what happens next — inside the session, and around it.
Guardian is watching
Inside an approved session
- 1Connection approvedNormal
- 2Session startsNormal
- 3Installer transferredSuspicious
- 4Admin rights requestedDangerous
- Guardian ends itStopped
The session you let in can still turn — and the technician somebody approved might not be one. Guardian ends it and tells you why, in plain language.
Around it — the call that wants remote access usually wants a payment page too
Suspicious programs
Programs that act like part of a scam, whatever they are called.
Browser guard
The fake warning pages and support numbers these calls start from.
Financial protection
Extra caution once a banking or payment page is open.
Your antivirus carries on doing its job. Guardian isn't trying to replace it.
$2.13B
lost to tech-support scams in the U.S. in 2025.
47,794 reported victims
FBI Internet Crime Complaint Center, 2025 Internet Crime Report.
Almost none of that was taken by defeating software. It was handed over, by someone who was asked nicely and said yes. That is the moment Guardian takes away.
Privacy
Guardian guards a door. It doesn't live your life for you.
It needs to know who is knocking — not what is inside.
At the door · Guardian sees
- Remote connection attempts, and the addresses they come from
- Whether each one was approved, and by whom
- Activity inside a session you approved
- Installation and security events
- The minimum an approval request needs
Inside · Guardian never takes
- Your documents
- Your photos
- Your passwords
- Your screen — nothing is recorded
- Local-first detection
- Encrypted communication
- Personal data never sold
- Clear data retention
Simple pricing
Annual is the default. Monthly stays plainly available.
Family
Up to 5 PCs — for people whose computers you look after.
$79.99/year
$6.67 a month, billed yearly — $16 per PC
- Everything in Personal, on every PC
- One dashboard for all five
- Approval requests from any of them come to you
- Add or swap a PC whenever you like
Business
From 5 devices — for companies that run on remote support.
$5/device/month
Billed annually · volume pricing on request
- Everything in Personal, on every device
- Approvals routed to IT, a manager or a queue
- Every request logged with the approver's name
- Central whitelist and Blocked IPs
- Silent MSI and RMM deployment
Try Guardian free on one PC for 14 days — the clock starts when you link it. No credit card. Cancel anytime.
30-day money-back guarantee on annual subscriptions.
Tech-support scams reported to the FBI in 2025 averaged more than $44,000 in losses per complaint. Family is $79.99 a year.
Questions people actually ask
A scammer is on the phone with my mother. Can't they just talk her through approving it?
Not if her PC is linked to your account. She has no approve button — the request goes to you, by email and in your dashboard. The caller has no way to reach either. That is the reason approval sits with a second person rather than with whoever is being talked to.
What if I'm asleep and miss the approval email?
Then nothing connects. Guardian refuses by default, so a missed request is a refused request. The failure costs you a phone call later; the alternative costs a lot more.
Can a scammer approve their own connection once they're talking to her?
No. Her PC is linked to your Guardian account, so you approve its connections — not her, and not whoever is on the phone. The app on her PC only has a refuse button. As long as the PIN fallback stays off, nobody at her keyboard, or controlling it remotely, can let a connection in.
Does this block my real IT support?
No. Approve their connection once for a single session, or add their address to the whitelist so the next visit goes straight through. Guardian is not a ban on remote support.
Where does the PIN come from?
You set it in your account on this website. It is never displayed in the Guardian app, so somebody watching or controlling the screen cannot read it, and cannot reset it.
What are Blocked IPs?
When the same address has had a connection dropped five times, Guardian stops asking about it and blocks it outright. You can see and edit that list in your dashboard.
What happens after a connection is approved?
Guardian keeps watching the session. If an approved session starts transferring installers or reaching for administrator rights, Guardian can stop it and explain what happened. Approval gets someone through the door, not a free hand.
Does Guardian replace my antivirus?
No. Guardian is designed to work alongside your existing security software. Antivirus judges files; Guardian judges who is allowed to connect.
Can Guardian see my screen?
No. Guardian does not record your screen. It sees connection attempts, approval decisions, and security-relevant activity inside an approved session.
Can my Trusted Guardian see what I'm doing?
No. They are asked to approve or refuse a connection, and they are told when something serious happened. They don't see your screen, messages, documents, passwords, or banking information.
What happens after my free trial?
The trial covers one PC for 14 days, starting when you link that PC to your account. Because we never took a card, it can’t turn into a surprise charge. When it ends, choose a plan to keep protection going — and to add more PCs.
Can I cancel at any time?
Yes. Cancellation is a straight path, not a maze.
Can I protect my parents if they live somewhere else?
Yes. Start Family, send them an installation link, and their PC shows up in your dashboard after they install Guardian. Approval requests for that PC then come to you wherever you are.