Legal

Terms of Service

Last updated 13 October 2026

Who we are

These terms are an agreement between you and Pragmio LLC (“Xcelcor”, “we”, “us”). Xcelcor is the name Pragmio LLC uses for Xcelcor Guardian: the Windows app, your account on xcelcor.com, and the emails we send about it. By creating an account or using Guardian, you agree to these terms. If you don’t agree, please don’t use Guardian.

Company

Pragmio LLC, a limited liability company registered in New Jersey, United States

Address

Scotch Plains, New Jersey, United States

Email

support@xcelcor.com

Your account

• You must be at least 18 to create an account.
• Use an email address you control. You can sign in with a password or with Google.
• Keep your password private and don’t share your account. You’re responsible for what happens in it.
• Tell us straight away at support@xcelcor.com if you think someone else has got into your account.

Protecting someone else’s PC

Guardian is often installed on a parent’s or an employee’s computer, with someone else approving its connections. If you do that:

• You must own the PC or have the right to manage it, and the person who uses it must know Guardian is installed and who approves its connections.
• As a Trusted Guardian, you decide which connections are allowed. Only approve a connection you have good reason to believe is wanted.
• Guardian refuses connections nobody approves, genuine ones included. A refused support session is Guardian working as intended.

Trials, plans and payment

• The free trial covers one PC. It lasts 14 days from when you link that PC to your account, and doesn’t need a card, so it can’t turn into a charge by itself.
• Paid plans are billed in advance for the period you choose, monthly or yearly. Current prices are on our pricing page. Any tax that applies is shown before you pay.
• Payments are handled by Stripe. Your card details go to Stripe, not to us.
• Personal and Family plans are for personal, household use. Businesses need a Business plan.
• Paid plans renew automatically for the same period until you cancel.
• When a trial or plan ends, Guardian pauses on your PCs. They stay linked to your account, but Guardian refuses every new remote connection to them until you choose a plan. Choosing one switches protection back on by itself, within about 5 minutes.
• If we change our prices, the change won’t affect a period you’ve already paid for, and we’ll tell you before it applies to you.

Cancelling

• You can cancel at any time in your account: open Payments, choose Manage billing, then cancel your plan. If you’d rather, email support@xcelcor.com and we’ll do it for you.
• Cancelling stops the next renewal. Guardian keeps working until the end of the period you’ve paid for.

Changing your mind: refunds

• You can change your mind within 14 days of the day you first pay for a plan. Tell us, and we’ll refund that payment in full. You don’t need to give a reason.
• Annual plans have longer: 30 days from the day you pay.
• To ask for a refund, email support@xcelcor.com from the address on your account, in your own words or using the form below. It counts as long as you send it before the time is up.
• We refund you within 14 days of hearing from you, to the card or account you paid with, at no cost to you. Your plan ends when we refund it.
• If you’re a consumer in the European Union, the United Kingdom or another country that gives you a right to withdraw from an online purchase, this is how you use that right. What we offer here is at least as good, and nothing in these terms takes away refund or cancellation rights you have under consumer law.

The form, if you’d like to use it. Copy it into an email and fill it in:

Using Guardian properly

Don’t use Guardian or your account to:

• control someone’s computer use without their knowledge, or in a way the law doesn’t allow;
• try to get into another person’s account, or into our systems;
• copy, reverse-engineer or resell Guardian, except where the law allows it;
• interfere with the service or try to overload it.

No protection is perfect

• No security software can protect a computer completely, and Guardian is no exception. It lowers the risk of remote-access scams. It can’t promise to spot or stop every scam, every remote-access tool or every connection, and scams keep changing.
• Guardian depends on things we don’t control: Windows, your internet connection, other software on the PC, our service being reachable, and a Trusted Guardian who answers in time. If any of these fail, protection can fail too.
• Guardian can also refuse a connection you wanted, such as a genuine support session. That’s it working as intended.
• Guardian works alongside your antivirus. It isn’t a replacement for it.
• We provide Guardian as it is and as available. We work to keep it running, but we can’t promise it will be uninterrupted or free of errors. We may change or improve it over time.
• You stay in charge of your own safety: keep backups, keep Windows and your antivirus up to date, never give anyone your passwords or bank details, and only approve connections you’re sure about.

Our responsibility to you

• To the extent the law allows, we are not responsible for:
  • anything scammers, criminals or other people do, including on a PC Guardian protects;
  • a connection that you or your Trusted Guardian approved, and anything that happens during it;
  • money that you or anyone else sends, pays or gives away;
  • data that is lost, changed or seen by someone else;
  • a scam or connection Guardian didn’t spot or stop;
  • business losses, such as lost profit, income or opportunities;
  • losses that weren’t foreseeable when you started using Guardian.
• To the extent the law allows, our total responsibility to you for everything to do with Guardian is limited to what you paid us in the 12 months before the claim, or US$50 if that’s more.
• Within that limit, we are responsible for losses that are a foreseeable result of us breaking these terms or failing to use reasonable care.
• Nothing in these terms limits responsibility that the law doesn’t allow to be limited, such as for death or personal injury caused by negligence, for fraud, or for harm caused on purpose or through gross negligence. It doesn’t take away your rights as a consumer either.

Suspending or closing accounts

• You can close your account at any time by emailing support@xcelcor.com. What happens to your data then is on our privacy page.
• We may suspend or close an account that breaks these terms or puts other people at risk. Where we reasonably can, we’ll tell you first and explain why.

Changes to these terms

We may update these terms as Guardian changes. We’ll post the new version here with a new date, and tell you by email before any change that matters takes effect. If you keep using Guardian after that, you accept the new terms. If you don’t accept a change that matters, you can cancel before it takes effect, and we’ll refund any part of a prepaid plan you haven’t used.

Law and disputes

• These terms are governed by the laws of the State of New Jersey, United States.
• If you’re a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you can bring a claim in the courts there.
• If something goes wrong, please write to support@xcelcor.com first. Most problems are quicker to put right that way.

YouTube

Some features of xcelcor.com use YouTube API Services, for example to post our videos to our YouTube channel. Those features are subject to the YouTube Terms of Service, and Google’s handling of data is covered by the Google Privacy Policy. See YouTube API Services in our privacy policy for what we store and how to revoke access.

Privacy

How we handle your information, including cookies, is set out on our Privacy & Security page.

General

• If a court decides part of these terms can’t be enforced, the rest still applies.
• If Xcelcor Guardian moves to another company, we may pass these terms to it. Your rights under them stay the same, and we’ll tell you. You can’t pass your account to someone else without our agreement.
• If we don’t enforce part of these terms straight away, we can still do it later.
• These terms and our privacy page are the whole agreement between you and us about Guardian.

Contact

Questions about these terms: support@xcelcor.com.