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Fake Help Desk Calls and Remote Tools: A Guide for IT

For IT teams and MSPs: how fake help desk calls and remote support tools are used against staff, and how to lock them down.

IT and help desksMicrosoft Teams IT help desk scams: how the fake support chat works and how to shut it downAttackers message staff from another Teams tenant, pose as IT, and ask for a Quick Assist session. Here is the chain and the settings that break it.Oct 15, 2026

Guides on this

Remote access scams: how they workWhy the dangerous part is often a legitimate remote-support tool.Tech support scamsFake support that turns into remote control, including bank and company impersonation.Fake Microsoft support calls: how the scam worksA caller using Microsoft’s name to get onto your computer, and how the call plays out.Fake Microsoft pop-up saying "call this number": what to doA pop-up says your PC is infected and to call Microsoft? It's a scam. Here's what to do right now, and what to do if you already let the caller in.Bank asked me to install AnyDesk? It's a scamReal banks never ask you to install AnyDesk or move money to keep it safe. Hang up, call the number on your card, and follow these steps.