Fake Help Desk Calls and Remote Tools: A Guide for IT
For IT teams and MSPs: how fake help desk calls and remote support tools are used against staff, and how to lock them down.
IT and help desksHow to block unauthorized RMM tools before a phishing email installs onePhishing emails now install signed remote tools instead of malware. Here's how to allow one RMM tool and stop the rest.IT and help desksMicrosoft Teams IT help desk scams: how the fake support chat works and how to shut it downAttackers message staff from another Teams tenant, pose as IT, and ask for a Quick Assist session. Here is the chain and the settings that break it.
Guides on this
Remote access scams: how they workWhy the dangerous part is often a legitimate remote-support tool.Tech support scams: how they work and what to doFake support that turns into remote control, including bank and company impersonation.Fake Microsoft support calls: how the scam worksA caller using Microsoft’s name to get onto your computer, and how the call plays out.Fake Microsoft pop-up saying "call this number": what to doA pop-up says your PC is infected and to call Microsoft? It's a scam. Here's what to do right now, and what to do if you already let the caller in.Bank asked me to install AnyDesk? It's a scamReal banks never ask you to install AnyDesk or move money to keep it safe. Hang up, call the number on your card, and follow these steps.Refund scam: the caller says they refunded you too much moneyWhy the "we refunded too much" money is your own, and what to do if you let the caller onto your computer.