Scam Library
Remote access scams
Why the dangerous part is often a legitimate remote-support tool.
In a remote-access scam, a person persuades you to hand them control. The program they tell you to install may be a real support tool. That is why a virus scan can stay quiet: the file is not necessarily malware. The person controlling it is the problem.
The pattern is usually a sequence. Contact arrives as a pop-up, a call, or a text. Remote software appears. Someone connects. Files or a second program move across. Privileges go up. Sensitive activity starts.
Guardian breaks that sequence at its earliest point, the connection itself. A new remote connection is refused until someone approves it, and by default that someone is a person you trust, asked by email on a device the caller cannot reach. A one-time check is the right first step if you think it already happened.