Xcelcor Guardian

Insights

How tech support and remote access scams work, step by step, and how to protect yourself, your family, your parents and your team.

Topics

ScamsHow these scams play out, step by step, and the tricks they use to keep you on the phone. Know the pattern and the next version won’t catch you.Remote accessAnyDesk, TeamViewer, Quick Assist and the rest: what they’re for, how scammers misuse them, and how to use them safely.Protecting familyPractical ways to keep everyone at home safe from scam calls, fake warnings and fake support.Protecting parentsFor adult children: how to talk to a parent about scams, set up their PC, and help if something already happened.IT and help desksFor IT teams and MSPs: how fake help desk calls and remote support tools are used against staff, and how to lock them down.1 post

Latest

IT and help desksMicrosoft Teams IT help desk scams: how the fake support chat works and how to shut it downAttackers message staff from another Teams tenant, pose as IT, and ask for a Quick Assist session. Here is the chain and the settings that break it.

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