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How tech support and remote access scams work, step by step, and how to protect yourself, your family, your parents and your team.
Topics
ScamsHow these scams play out, step by step, and the tricks they use to keep you on the phone. Know the pattern and the next version won’t catch you.1 postRemote accessAnyDesk, TeamViewer, Quick Assist and the rest: what they’re for, how scammers misuse them, and how to use them safely.2 postsProtecting familyPractical ways to keep everyone at home safe from scam calls, fake warnings and fake support.1 postProtecting parentsFor adult children: how to talk to a parent about scams, set up their PC, and help if something already happened.1 postIT and help desksFor IT teams and MSPs: how fake help desk calls and remote support tools are used against staff, and how to lock them down.2 posts
Latest
Protecting familyFamily safe word: how to pick one and use it when a panicked call comes inA private word your family agrees on, so a cloned voice can't talk you into sending money. How to choose it and use it.ScamsWindows Defender alert: real or fake? How to tell in 30 secondsWhat a real Microsoft Defender notice looks like, what the fake browser warning does, and a quick way to check which one you have.Remote accessIs Microsoft Quick Assist safe? What it lets a helper do, and when to say noQuick Assist is a genuine, encrypted Microsoft tool. It's only as safe as the person you hand the controls to, and who started the contact.Protecting parentsHow to talk to elderly parents about scams, with scripts you can use word for wordScripts for starting the scam talk with a parent without lecturing, and the one rule that does most of the work.Remote accessIs AnyDesk safe? Yes, when you start the call. Here's when it isn'tAnyDesk is a real, legitimate tool. What makes it safe or dangerous is who is on the other end, and who asked for the connection.IT and help desksHow to block unauthorized RMM tools before a phishing email installs onePhishing emails now install signed remote tools instead of malware. Here's how to allow one RMM tool and stop the rest.IT and help desksMicrosoft Teams IT help desk scams: how the fake support chat works and how to shut it downAttackers message staff from another Teams tenant, pose as IT, and ask for a Quick Assist session. Here is the chain and the settings that break it.
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